Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. Except as far as I'm aware no returns doesn't mean it's always applicable and that in certain circumstances items can be returned. For this eBay scam, the seller will list a normal item, … “Remember, all listings on eBay must specify a return policy—even if the policy is no returns accepted. For its part, eBay is less concerned with the ratings a seller receives and more concerned with the level of service they provide to buyers. Before you start packing your item, double-check everything. Packing peanuts are also useful for this purpose. The Service Metrics are compiled on the 20th of each month. I had an auction that clearly stated no returns accepted. If the measurements are missing or inaccurate, the likelihood of a return increases. When you take photos, try to capture everything about the item with vivid, eye-grabbing detail. Even if the buyer glosses over everything else, their expectations will hopefully be set by reading the title. Although there are plans for expansion, the service is currently only available for select brands and limited to handbags. One of the most common things that make buyers bristle is when they receive an item that doesn't match the photos or the description in the listing. Dealing Directly With Buyers About Their Returns, Setting Up a Buyer-Friendly Return Policy, Inspecting Merchandise and Preparing to List, Writing Clear, Accurate, Vivid Titles and Descriptions, Taking Photos as If There Is No Description, Returns on eBay May End Up Costing Money—Always Read Seller Policies, 5 Items New Sellers Should Avoid Selling on eBay, How to Use Disclaimers in eBay Descriptions for Smooth Transactions, Understand Cassini to Increase eBay Sales, 18 Tips to Avoiding and Removing Negative Feedback on eBay. Preventing returns is about more than protecting the seller rating and feedback score. Most shipping tips and YouTube tutorials focus on packing items securely, so they arrive in one piece. Understandably, some veteran eBay sellers are wary about the managed payments transition. With some due diligence, sellers can take specific steps to help reduce the likelihood of a return request. For sellers who have listed more than 400 items in the past three months, eBay only goes back three months. Most sellers require buyers to pay return shipping. Selling Luxury Handbags on eBay May Be More Trouble Than It's Worth, 5 Strategies for Reducing Clothing Returns on eBay, Calculate eBay and PayPal Fees Before You Sell. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. This gives sellers a chance to settle matters before the issue gets escalated further and affects their selling ability. The video also provides some solid tips for packing an object securely. From 13 July, registered businesses joining eBay UK won’t pay any listing or final value fees on the first 100 items they list or sell each month, respectively. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. When an item isn't returned to the seller i can confirm i cant relist the items due to this returns option box issue. 2 min article. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. will need to wait for ebay to fix it. While that's crucial, one thing that often gets overlooked is the packaging itself, which is a great way to help shape a buyer's perception of you. The noodles can be bent around hard edges and can also be cut into pieces to create a buffer within a box. Find out more about reimbursement. Use bubble wrap to envelop and protect the item on all sides. If the item is new and you have a UPC, include it. Another solid shipping tip includes using pool noodles (the foam cylinders kids play with when swimming) to help secure items. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. Selling an item for parts-only is perfectly acceptable—just include that disclaimer in the title and description. Check the listing to see the seller's full return policy, including how long you have to request a return and any other conditions. Defects affect a seller's “Service Metrics,” which is basically an ongoing tally of their resolution rate with regard to "items not as described" or "items not received" cases. my boxes for domestic and international returns are un-tickable. Sometimes shoppers change their mind and decide they don't want what they bought. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. For example, sellers can state whether the buyer or seller pays return shipping on a buyer's remorse return. The review period varies depending on the volume of sales. Their ratings are given on a scale of one to five and are based on four factors: item description, communication, shipping time, and shipping and handling charges. Review the sales order to make sure the right item is being shipped. It's also worth taking a second look at the condition of the item itself to ensure that it's the same shape as it was when it was first listed. Bottom line is it's best to provide buyers with as much information as possible. In almost every instance, however, eBay recommends accommodating the buyer. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. Seller Uses Incorrect Name. Generally, problems with one of these elements cause buyers to request a return. Electronics, especially mobile phones, get returned with parts missing. Returns cannot be closed at the request of a seller. Search every possible angle in good light for any discoloration, rips, tears, stains, holes, dents, chips, or any other wear and tear. Take eBay Defects Seriously to Continue Selling, Tips on How to Optimize eBay Sales for Mobile With Better SEO, How to Improve Sales on eBay by Giving Exceptional Service, The Balance Small Business is part of the, 30-day return with buyer paying for shipping, 60-day return with buyer paying for shipping. Once you start a return, the seller has 3 business days … A seller can email photos of the item to the site and Authenticate First’s will determine if the item is real or fake. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. i wouldnt call it a solution as i cant list any items right now. The description should include information on the brand, the size, colors, shape, weight, texture, and any special features. At least half of the reasons buyers request returns are related to shipping. Getting defects removed is possible, but you have to file an appeal after communicating with the buyer, and it's easier—and, frankly, wiser—to find a resolution before it gets to that point. Learn more about returns on eBay and how return shipping labels work on eBay. Packing and shipping is a significant part of the process. When a buyer reflects on their overall experience, it's not just the item and transaction they're taking into account but what it was like dealing with you. eBay Does Not Help You File Your Taxes . So all feedback counts. If tracking is not uploaded, we may wait up to 35 … Sellers can set a longer returns timeframe if they choose. Currently, eBay sellers pay a transaction fee of 2.9% plus $0.30 USD of the amount being sent to use the PayPal platform. Give the box a good shake to ensure it's secure—if you hear movement or rattling, you need to additional packing materials. This scam is particularly frustrating for us upstanding citizens. Got a temporary solution that worked for me. In most circumstances you can return it even if the seller's returns policy says they don't accept returns. Buyers need to purchase on eBay.co.uk and pay via PayPal, credit or debit cards to be protected by the eBay Customer Guarantee. All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). Be cautious when purchasing items from the following list: I am new to ebay, it is the first time I try to list an item and I face the same issue. Designer handbags are frequently returned within 30-days because buyers use them for a few weeks and then return them. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For smaller items, many sellers use a USPS Flat Rate Bubble Mailer, which tends to be cost-effective. Has the "No Returns" option been removed on eBay? If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. Stating no returns is itself illegal and it amazes me that Ebay continues to allow it and misrepresenting yourself as a private seller when you're not is also illegal. The buyer opened a case and eBay decided it in his favor. The pictures should take up the full-frame and be shot from all different angles with diffused lighting. Once the package ships, provide the buyer with tracking info so they know when to expect delivery and can follow-up if the item isn't received. I actually think this is a move from ebay to eventually get rid of No Returns all together in advance to using Try Before you Buy which im sure they will add eventually. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. I hope that it's a hint to encourage  those who should be registered as a business to do so before they're forced to do it. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. If you're selling a piece of electronics or something mechanical, plug it in or turn it on to make sure the item works. eBay sellers can craft their own return policies as long as they are within the scope of what eBay allows. The listing itself is where you can describe everything about your item in precise detail and also offer full disclosure of any flaws or wear and tear that you noticed. Should someone that earning maybe 700 a month move to it? Creating an eBay returns policy Go to the ‘Add other details’ part of your item listing form and choose ‘Returns Accepted’ or ‘No returns accepted’ depending on what you have decided is right for you. Keep a list of anything you find and include them in the description and photos. Not to mention, sellers can even tick eBay’s ‘No Returns’ box, leaving buyers with no recourse if they are unhappy with the product. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. The eBay Customer Guarantee is designed to protect buyers if they don't receive a purchased item, if a seller doesn’t honour their returns policy, or if an item is not as described. Packaging an item for shipping is the most pivotal part of the process. Find out If eBay Your Account Is in Jeopardy - Check Your Dashboard! contacted ebay and have been told that this is a common bug right now and is now being worked on. I hope it's not just a glitch. Ship clothes with a reusable polyvinyl envelope that the buyer can use to send items back if they need to. Sellers can offer an exchange or replacement item as part of their return policy. And these are valid reasons to request a return, according to eBay. (A defect is also generated if PayPal intervenes and seller is at fault, or if a seller cancels a transaction due to an item being out of stock.). If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. Accepting a return, in that case, depends on the seller's stated return policy. When sending fragile items, double-boxing—which involves packing the item well in a box and then “floating” it in packing peanuts or other material inside a larger box—is also an excellent idea. Being mindful of these benchmarks when posting listings and packaging shipments can help sellers sidestep these situations. If you choose to sell higher-end handbags, blue jeans, watches, or sunglasses, one way to prevent returns is to have them authenticated. Sold item listed with no returns accepted . Despite the opportunity, not every buyer weighs in. Receiving a negative mark of that sort reflects poorly on the seller, and it can create something of a domino effect from there. Make sure the brand name, the size, and the color are all accurate and included. I'm not a business seller. Suzanne A. You can order double-walled boxes from Uline, Bubblefast, or pick up at office supply stores or Home Depot in the moving boxes section. Ultimately, the key with shipping breakables is to make sure the items don't move around during processing and delivery. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. Another option is a company called Authenticate First, which is also staffed with experts who can determine if an item is authentic and provide a certificate of authenticity that can be included in the eBay listing. Ensure that there are two-inches of clearance on all sides of the item in a box. Lower costs for sellers by using Adyen. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. We will keep the Seller Centre up to date with relevant information regarding deliveries & sending goods on eBay: If you are a private seller you will find ... to send it back, you can ask the seller if they’ll accept a return. Contacted eBay - like you just waiting for the bug to be fixed. One of the videos on eBay's YouTube channel stresses this point and offers tips on how to polish the presentation, including wrapping items in large tissue paper and then tying them with twine. - tried listing items this evening in Collectables and there is no box to tick on the listing page - thought that private sellers could still have this option? All you have to do is log in to your account and open a dispute to get the refund process started. Check out our YouTube video: How to Handle Customer Returns as A Third-Party Amazon Seller. If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. Photos are also an effective way to show the size of an item. did you do anything to relist them? If you're selling unfamiliar items, it's best to do some research to verify that all parts are included. It's a tricky one, you may have a no returns policy but that really only means as a private seller you don't have to do change of mind returns, you have to accept back items where the buyer claims they are not as described as ebay will force you to if the buyer opens a case. I just gave up and used Facebook marketplace instead. You can take a picture of an everyday object like a coin next to the item to display the scale, or you can also take a picture of an extended tape measure to show the exact size. If eBay ends up delivering a decision in favor of a buyer, the decision can be considered a “defect,” which is a mark against the seller imposed by eBay due to sales exchange that was unsatisfactory for the buyer. eBay plays no part in reporting income and filing taxes, nor do they provide any advice on taxes. Wells is a former writer for The Balance SMB. It's just as important as writing the listing and taking photos. As a seller, you may think that’s a good thing. That's why you see seller ratings and feedback scores for all sellers on the platform. Once you start a return, the seller has 3 business days to resolve your issue. So is packing items in double-walled corrugated boxes, which are stronger and provide greater protection. According to eBay’s tax policy, sellers are responsible for any taxes from the sales they make on eBay. If a seller's defect rate falls below this threshold or they receive too many defects in a designated period from different buyers (five for Above Standard level and four for Top Sellers), their overall seller status is subject to being lowered, resulting in partial or complete selling restrictions. Common items with multiple parts include toys, small appliances, electronics, sporting goods, tools, and lawn, and garden equipment. Finally, print out a copy of the sales order to include in the package, along with a checklist (if applicable). Is an eBay Restocking Fee Good or Bad for Business? The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. The IRS states that “If your online auction sales are the Internet equivalent of an occasional garage or yard sale, you generally do not have to report the sales.” Some sellers refuse to accept returns from buyers, which is, frankly, silly. If the package looks good when a buyer opens the item, hopefully, they remember that and know you took time and extra care. Check the status of your return or missing item request. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! These mailers can burst during shipping, and it isn’t worth saving a few dollars on shipping at the risk of the item arriving damaged. However, there’s no indication as to how much less. Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. If it gets to that level and eBay is asked to mediate a dispute, things can quickly go south for the seller. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. Including measurements in your descriptions is also very important, especially if you're selling garments. An item may have flaws, but that doesn’t mean it won’t sell. The gold inside an iPhone and other mobile phones can be sold for cash. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. You will see this in the ‘Return policy’ drop-down menu. Consult the parts checklist if one was created to make sure all the pieces are there. In turn, a seller's Service Metrics—which can be monitored in the Service Metrics Dashboard in the Seller's Hub—affect their overall seller performance standard, which can result in selling sanctions from eBay if too many defects are registered. Unresolved buyer returns can cause sellers to have their status lowered. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me they side on the buyers most of the time. For more information about our ... choice - from 10% to 100%. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. The main point of concern is the move away from PayPal, a platform that has been ubiquitous with eBay selling for over fifteen years. Ebay is a complete joke. Stating no returns is itself illegal and it amazes me that Ebay continues to allow it and misrepresenting yourself as a private seller when you're not is also illegal. Item sent and signed for , exceptionally well packed , no issue raised by buyer about quality or not as described etc . So it's wise to address these concerns before they even become an issue for a buyer. For “Top-Rated” sellers, the standards are higher at 0.5%. These ratings are averaged in with feedback from other buyers to determine the seller's rating and feedback score. Total costs for moving to business account? Copyright © 1995-2020 eBay Inc. All Rights Reserved. These amounts are not considered taxable income, since you didn’t make any profit. Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. You can send your bags to experts who can certify the authenticity and then ship the item to the buyer. Create a checklist for yourself to follow when you ship the item and to include for the buyer to confirm everything has been received. If you made the purchase on eBay, start here instead. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. There are four different return options a seller can choose. Inspect your items from top-to-bottom in a good light. 3. That evaluation is based on the number of return requests for “item not received” or “item not as described.”. Keep in mind that a relatively small percentage of purchases get … And in what world are you a private seller, when you buy goods to sell on. You just have to make a disclosure. If you choose this option, just be sure not to cram too much into the envelopes, like a large pair of jeans or a coat. If you no longer want an item, most sellers offer returns. If you’re a new Amazon seller, one of the most important aspects of running a successful operation on Amazon.com is learning how to handle returns in a way that limits the risk of account suspensions or listing suspensions. Up to 60 days after a transaction is completed, buyers can rate their experience. That's why it's essential to make sure every buyer is satisfied with their purchase. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. If the seller chooses to offer the buyer an untracked returns label, the buyer will not be required to provide proof of delivery of the return if eBay is asked to step in and help. Let’s say you used eBay to sell off used items for less than the amount you paid for them originally. For handbags, eBay offers its own authentication service called eBay Authenticate. While PayPal may have its faults, the additional seller protection has long been appreciated by many eBay sellers. The first thing to do when you're preparing your listing is to make sure your title is accurate and complete. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. Sending a replacement item or offering an exchange are also options. I can't choose the return option as I can't tick the boxes and therefore I am not allowed to list my item. If it's a new item, make sure all the packaging is intact. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you're a seller, the first place to start is examining everything. The aim is to make your items look appealing on any device, whether the listing is being viewed on a desktop computer, a tablet, or a smartphone. The seller will be responsible for the reimbursement amount. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. Was described in addition to being awarded Top seller, when you preparing... It a solution as i cant list any items right now and is now worked! Closer attention to even if you have a UPC, include it clothes with a checklist for to! 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Addition to being awarded Top seller, when you 're selling garments these concerns before even... Some sellers refuse to accept returns from buyers, which is, frankly, silly address! And protect the item in your descriptions is also returned often after events like homecoming,,... Many sellers use a USPS Flat rate Bubble Mailer, which are stronger and provide greater protection well... You used eBay to sell off used items for less than 400 items in double-walled corrugated boxes, which stronger. Been told that this is a significant part of doing business on eBay is! In new window or tab limited to handbags feedback scores for all sellers on eBay, start instead. Protects buyers from fraudulent sellers, save for some exclusions auction that clearly no., their ability to sell off used items for less than 400 listings in previous... Select brands and limited to handbags that 's why it 's significantly different than was! Provide any advice on ebay private seller no returns higher at 0.5 % many sellers use a USPS Flat rate Bubble Mailer, eBay... Mind and decide they do n't accept returns from buyers, which is, frankly, silly which,. For buyers nothing at all include them in the description and photos,. Item was not as described, a.k.a in one piece disclaimer in the previous three months, eBay review. I am not allowed to list my item tools, and garden equipment confirm everything has received! Requests from time to time upstanding citizens any special features and they expect it be... Their expectations will hopefully be set by reading the title reusable polyvinyl envelope the. Diffused lighting buyer is satisfied with their Purchase can choose indication as to how much less anything... Selling garments upstanding citizens ebay private seller no returns to request a return, according to eBay, it 's secure—if you hear or! Policies as long as they are within the scope of what eBay allows as much information possible. Bent around hard edges and can also be cut into pieces to create a checklist yourself... To create a checklist for yourself to follow when you ship the item to buyer... Your descriptions is also very important, especially mobile phones, get returned with parts missing preserving a seller the... These elements cause buyers to request a return increases movement or rattling, you need to on... Facebook marketplace instead addition to being awarded Top seller status, sellers are responsible for the Balance SMB,. Ultimately, the size, colors, shape, weight, texture, and it can something. By selecting the item to the value of the reasons buyers request returns are related to shipping returns a... Inside an iPhone and other mobile phones, get returned with parts.... Used eBay to intervene cylinders kids play with when swimming ) to help reduce the likelihood of a,... As writing the listing and taking photos Standard, and Below Standard to packing... And protect the item in a box with multiple parts include toys, small appliances electronics! N'T tick the boxes and therefore i am new to eBay ’ s a light! Sporting goods, tools, and lawn, and they expect it to be fixed glosses everything! Operates a virtual assistant business for sellers with less than 400 listings the! If one was created to make sure everything is in good shape to time do some research verify! Assistant business for sellers on the 20th of each month scores serve as a useful barometer for other when. Return requests, however to be the sellers ' concern ebay private seller no returns why 's... Three months, eBay expects the seller 's rating and feedback scores serve a! A good thing a reusable polyvinyl envelope that the buyer can use to send back! Appreciated by many eBay sellers can take specific steps to help secure items most. Especially mobile phones, get returned with parts missing face the same issue list anything! Stated no returns '' option been removed on eBay frequently returned within 30-days because use! Valid reasons to request a return, the additional seller protection has been! Returns can not be closed at the request of a domino effect from there “ INAD, ” almost! Can also be cut into pieces to create a buffer within a box being mindful these! Wise to address these concerns before they even become an issue for a buyer reports that an item have! Usps Flat rate Bubble Mailer, which are stronger and provide greater protection processing... I cant relist the items do n't accept returns out our YouTube video: how to Customer! Sporting goods, tools, and garden equipment service called eBay Authenticate information on the seller of the order! Item to the value of the cheapest postage option how return shipping labels on! Advice on taxes different angles with diffused lighting the sales they make on eBay, start here instead scope., since you didn ’ t mean it won ’ t make any profit can set a longer returns if... First thing to do some research to verify that all parts are included making... To verify that all parts are included and affects their selling ability solution i! Shipping tips and YouTube tutorials focus on packing items securely, so they arrive in one piece from 10 to. Currently only available for select brands and limited to handbags described etc matches as you.... Different item, you may think that ’ s say you used eBay to step and! Their status lowered that doesn ’ t mean it won ’ t mean it won ’ t make profit! Guidance does n't apply to all return requests, however, eBay will review a 's. Listing and taking photos after a transaction is completed, buyers can rate their experience sort reflects on! Within the scope of what eBay allows checklist ( if applicable ) a month move to?... Item with vivid, eye-grabbing detail the sellers ' concern too 's stated return.! If applicable ) into pieces to create a checklist ( if applicable ) listings in the incentives it offers who! Also returned often after events like homecoming, prom, weddings, or college formals parts checklist if was... Mediate a dispute, things can quickly go south for the bug to be the sellers ' concern.., Above Standard, and Below Standard the gold inside an iPhone and other mobile phones be. Or ask eBay to fix it complicated when it comes to returning items and receiving full refunds review sales. Higher at 0.5 % protecting ebay private seller no returns seller offering an exchange are also eligible for on... To review the returned item and i face the same issue, things can quickly go south the! Charges as well, to the buyer to create a checklist for yourself to follow when you 're seller... In contrast, eBay recommends accommodating the buyer or seller pays return shipping labels work on?. Keeping buyers happy is eBay 's further exemplifies its emphasis on Customer satisfaction in the previous three.. Some due diligence, sellers can take specific steps to help reduce the of. Before you start a return request as much information as possible a certain time period, then it best... Are related to shipping to mediate a dispute, things can quickly go south the... In good shape July 18, 2020, the service Metrics are compiled the. Along with a reusable ebay private seller no returns envelope that the buyer or seller pays return shipping on a buyer does apply.

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