Australia Post collects your personal information so we can respond to your product, service, platform or LPO related enquiry. RETURNS FORM Qty Size Item Code Description Why don’t you love it? Select your reason. Australia Post provides full tracking on their return deliveries, so you can keep track of your items. You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint); 4.6.5. Post label to return the item with, and the address was the seller's place of residence. Shop online now! length 105cm, 0.25 cubic metres). Confirm your return address on the label. Seamless Order Tracking . If you use an eBay return label, tracking details are automatically uploaded. Once the seller accepts your return request, you need to send the item back promptly (within 5 business days), using tracked postage. If you're returning an item because you changed your mind, you must return it in the same condition as you received it. Please ensure you contact the buyer through the return request so that we can see that you've been in touch, and that you're specific about what the buyer should do. I can't seem to find it. The buyer can then print the label and drop the parcel off to send it back to you. Is that only available for U.S. to U.S. returns? The returnId parameter is required to identify the return to which the return shipping label will apply. See the GetReturnFieldGroupEnum type for more information on the values that may be used in this query parameter. Ebay tell me I need to '' Buy a return postage label from a postage courier, then upload it to share it with the buyer'' I'm being a bit thick, but do I need to go to the post office, ask them for a return postage label and then take a photo on my phone of this label? Enter your search term to display live search results. Here's how to buy an eBay return label, if one is available: Go to your Returns dashboard and select View return details. Keep in mind that the condition of the item you … Why did I receive a refund that's less than what I paid for the item? ref: whrl.pl/ReMT7j. Post label to return the item with, and the address was the seller's place of residence. You can choose whether to accept returns if a buyer changes their mind about a purchase. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. They simply show staff a return reference number or present an electronic version of the label on a mobile device and it’s done. Posts: 125. *This code only works for Australia Post parcels where you paid for the label online and printed it off. Australia Post have now added “micro-cuts” to new issue stamps released in self-adhesive booklets. On the last return I paid $9.00 priority to ship it and ebay issued the buyer a $13.++ priority label to ship it back and charged my for the $13.++. Followed eBays path as they requested and it is all recorded. Total rubbish, and most sellers are likely to say forget it, here's your refund, or a buyer will say forget it, here's your negative. Use Tab key to navigate results. If not, you should manually add tracking details to the return. Since you're the recipient of the parcel, you'll be responsible for paying any customs, brokerage, service or duty fees. and maybe that's what eBay want, no more fvf refunds. The software also supports mail merge, serial numbers and QR / barcodes for all of your shipping needs. Who covers the postage costs depends on why you're returning it. Find out just how easy and convenient it is for customers to make a return through Australia Post. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. The pick-up service provides parcel pick-up from the sender address and lodgement into the Australia Post delivery network. User #10423 15429 posts. We recommend that you don't falsify information on the customs form because it's against the law. Maybe it isn't your size. Free delivery and returns on eBay Plus items for Plus members. eBay does not take possession of the item being returned and is not liable for the loss or damage of any item. Full Member List Online Members Staff All Premium Member Groups The printing was clear and colour matched perfectly.” Lovely Labels For a quick and convenient returns option, buy and print a return postage label with Parcelpoint or Australia Post, then drop off your parcel when it suits you. Here's how to send your own return label: If you don't already have an account with a courier, you may be able to use one of these providers: For bulky items over 70kg, you may need to work with the buyer to make alternative freight arrangements. No need to go to the post office; Includes tracking and proof of sending for peace of mind; 3. Eligible Returns include only those returns processed through eBay’s online returns flow and for which seller and buyer use an eBay return label. eBay may step in to facilitate a return or correct an error made by a buyer or a seller. You select a satchel that is appropriate in size for the item being returned; and Your item must not be illegal, dangerous, flammable or comprise or contain any good prohibited by the carrier, and you agree to make a "No Dangerous Goods" declaration if the item is being returned using an Australia Post return label: The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). I would suggest that you Cash on Delivery (COD) the item back to the sender for postage only. It's no different with an item returned via Australia Post to a residential address, though. : returnId: string: Required: The unique eBay-assigned ID of the return request. If not, you can purchase a prepaid label or satchel at a Post Office. Shop today! Once the seller accepts your return, we ask that you post the item back to the seller within 5 business days. These “micro cuts” within the stamp design already are present in the alleged “Priority” labels as many readers may realise.. Drop When and where it suits you. eBay will show the cheapest postage option per order based on the order dimensions and buyer location. The postage cost is added to your next monthly eBay invoice. Here's how you can let the buyer know about the label: If you prefer, you can provide the buyer with another method of returning the item. If you haven't received a refund three business days after tracking shows the item was delivered back to the seller, follow up with the seller via the return request. For more information, see our Condition of returned items policy. Returns via the post. Australia Post/eBay flat rate satchels and boxes do not include postage. Simply print the label on normal paper and tape it to the package. 1. If you stated you offer free returns, you'll have to pay. eBay may suspend or permanently stop offering the eBay return label service at any time in its absolute discretion. A seller has to pay and print the label, and then post it to the buyer, or take a screen shot and email it to the buyer if the buyer has printing capabilities. The first such issue was the June 7, 2017 $1 Lions Club Centenary issue. The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city By using the eBay return label service you agree to these Terms of Use, eBay's User Agreement and all eBay policies. Check the listing's return policy before making your purchase, Be assured you can always request a return if the item's not up to scratch, Return the item as it was when you got it, and pack it well, Understand your legal right to return goods. ** Proof of return can be a tracking number, or a return shipping receipt showing the seller’s address and the amount you paid. Perfect. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Note: This information is general in nature and is not intended to constitute legal advice. Ebay cannot generate international labels so even though the policy says all sellers are required to pay for return shipping, it ONLY applies to US sellers on domestic transactions. If the buyer is sending an item back because it doesn't match the listing or it arrived damaged or faulty: If they simply changed their mind or ordered the wrong item: For most domestic returns, you can authorise your buyer to use a fully tracked return postage label with Parcelpoint or Australia Post. they don't do what the seller said they would do), Don't match the seller's description or sample, Fail to meet other mandatory consumer guarantees under the, Simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … but that can turn out to be an empty promise. View cart for details. But this ebay seller must have a return post policy which means that the seller pays for the return postage instead. If the seller or manufacturer doesn't offer a warranty or it has expired, this doesn't limit your rights under the Australian Consumer Law relating to defective and non-complying goods. Locate your code Find the return code for your purchase, beginning with PR followed by 6 digits; for example, PR999999. Drop your parcel off Generating Australia Post & StarTrack shipping labels directly from your Shopify store is now possible with just a single click. Misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods. Sometimes you'll need to provide your own label or help the buyer return the item in another way, including: If an eBay return label isn't available or if you want to use your own carrier, you can upload a pre-paid postage label for the buyer to use. Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. The item being returned must comply with the following in order to be eligible: {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Your return policy in the listing determines who pays for return postage. Ebay is good at saying sellers should send a return label without actually having an obvious process to enable sellers to do this. You can either use a postage calculator on the carrier's website to find out how much a tracked service will cost, or ask the buyer to get a quote. For instance, you can arrange to pick up the item in person or let them drop the item off at your closest physical store. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address. eParcel Returns enables you to manage your returns and delivery through eParcel, Australia's largest business-to-consumer parcel delivery service. Something went wrong. and maybe that's what eBay want, no more fvf refunds. Make sure you add the tracking details to the return request so the seller knows the item's on its way back. Not to mention it has to be an Australia Post prepaid return label, AusPost don't recognize UPS labels at all. I mentioned this to him, saying the label is essentially worthless and he said that he can't send me anything but a UPS label. 2. Ask about this at the Post … Let them know that's what you're after when you start the return request. All packaging such as boxes, bags and tags. The buyer will be prompted to send the item back using the service selected by the seller, and the postage cost will be added to the seller's monthly eBay invoice when the label is scanned by the store staff or courier driver. If you need help, get in touch with your buyer. Get the best deals on Australia Post Shipping & Address Labels. In the Orders tab, you can either buy postage labels in bulk or print labels individually. By using Australia Post labels, you have access to a convenient returns service, at great prices. This service is free for your customers and available at over 3,500 Post Offices. If you and the buyer agree that you'll send them funds to cover the cost of the return, you'll need to agree on the postage service and cost before they send the item back. If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Go to My eBay and find the item in your Purchase history, then select Return this item. For more information, see our eBay Money Back Guarantee policy. Choose from Australia Post and Sendle, with postage from $6.13. If the buyer's paying return postage, you just need to accept the return request, then wait to receive the item back. eBay may vary these Terms of Use at any time by publishing revised terms on eBay.com.au. If you're using a non-eBay label, the seller may have added the number for you. Australia & New Zealand Ungraded Graded only Rest of World More My Trading My Active Trade Listings My Completed Trade Listings TSF Updates & more Charts; Trading Feedback; Search Members; Staff; News; Wikis; Guidelines; Member Lists . Can't find your retailer? The benefits of eBay Postage Labels include: Postage from $6.13 for deliveries in the same city Make sure the barcode is clear so the carrier can scan it easily. How long before I can get Paypal to release these funds if the item is not returned? Not to mention it has to be an Australia Post prepaid return label, AusPost don't recognize UPS labels at all. If the goods come with a warranty, the warranty documents should explain how you go about returning items under warranty – where you need to send them and who is responsible for the return postage cost. Drop off your parcel to a ParcelPoint Returns location (only if selected ParcelPoint), or to your nearest Australia Post office (only if selected Australian Post). You can choose to send your item with Canada Post, or you can add accounts you hold with other carriers. Attach Your returns label. If you use an eBay returns label, tracking details are automatically uploaded. It also won’t change your eligibility for eBay or PayPal seller protections. You'll then need to send the buyer a separate PayPal payment in advance for the return postage charges, as you won't be able to include these when you refund the item price and original postage costs after receiving the item back. Depending on the seller's return policy, we may put you in touch with them directly. If not, you should manually add tracking details to the return. Steps to print your label: 1. Maybe it's just not totally you. What if I miss the deadline? Standard size items up to 22kg (max. Before you post your parcels, you must generate and pay for postage labels via eBay. 4.6.4. Both returns methods are free of charge and include tracking. By using Australia Post labels, you have access to a convenient returns service, at great prices. These Terms of Use are governed by the laws of New South Wales and the courts of New South Wales shall have exclusive jurisdiction in relation to any dispute arising out of, or in connection to, these Terms of Use or the eBay return label service. BillyBobBilly. For a return within a NAD case/request ebay would not force the seller to refund without tracking showing delivery to the correct address/zip code. Language barriers may make it difficult to buy an international return label online. The returnId parameter is required to identify the return associated with the deired label… For most returns, you can simply print a return postage label, pack the item and send it. Input. Enter your search term to display live search results. : returnId: string: Required: The unique eBay-assigned ID of the return request. It will be disclosed to certain third parties contracted to assist in the administration of these services. Australia Post is not going to ship the item back free of charge. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the item to be returned is within eligible weights and dimensions, and isn't in a prohibited or age-restricted category; and. Australia Post provides full tracking on their return deliveries, so you can keep track of your items. For items with a total cost of $750 or more, we require a proof of signature to confirm delivery. For items returned via Parcelpoint, the buyer may still select a courier pick-up option and pay the difference at their own expense. There is an option to 'upload your own label' *we may be human, but we are still animals* Report Inappropriate Content. Report Inappropriate Content. 1 min article; Appeal eBay's decision about a return or missing item for buyers. With eBay Postage Labels, sellers can pay for their postage and print their postage labels, all on eBay. If you're paying for postage in store or sending with letters be sure to continue uploading tracking to eBay. Ask eBay to step in and help for buyers If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. Free delivery Australia wide. The label format is 199.6 x 143.5mm with 2 labels per sheet, which works well with Australia Post, PayPal, eBay and other popular shipping software. - All returns must be boxed and packed securely for shipping, in original packaging if possible. It's free, and you only pay for the cost of shipping. If i should do a return on ebay the seller would have to post the return label (more money seller lost) or do a partial refund for post ( and most likely cop another defect) and that is why i stoped selling, because i know the amount of mobile users is only growing. both the buyer's delivery address and the seller's return address are in Australia. In most cases, the seller will issue your refund within three business days after receiving the returned item. Whenever I have a return I have ebay issue the return label. 4. Welcome to Australia Post Online Shop. Input. Parameter Type Required? Choose the label you want to send to your buyer. You select a satchel that is appropriate in size for the item being returned; and 4.6.6. The quality of the print and the sticker was well worth what we paid for the product. Use your Canada Post return shipping label once only. If you're using a non-eBay label, the seller may have added the number for you. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller, Ask the buyer to use a label you sent with the item, Help the buyer return the item in another way, help the buyer return the item in another way, don't falsify information on the customs form. Meaning; fieldgroups: token: Optional: The fieldgroups query parameter can be used in the call URI to control the detail level that is returned in response. If you don't give the buyer a way to return the item and eBay is asked to step in on the return, we may refund the buyer (at your expense) and let them keep the item. I started a return request through Ebay, in which it gave the seller 6 days to respond. Select Buy a postage label from Parcelpoint or Buy a postage label from Australia Post. *eBay’s labels platform offers postage prices lower than standard rates, except for Australia Post Rural rates. Generate and Update Australia Post tracking numbers automatically for each order & provide tracking details to your customers via email. eParcel Returns. If a returned item isn't in the same condition as it was received, the seller may deduct the amount of loss and only give you a partial refund. Customers can print their return labels at selected Post Offices with ease. The seller decides whether they accept returns if you change your mind. How long do I have to send the item back? The only way ebay can force a seller to pay for return shipping is by generating a prepaid label and then billing the seller for it on their monthly invoice. You select a standard returns label. Message 5 of 18 (3,093 Views) Reply. For more information, see our Condition of returned items policy. If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. Start your return . If you have an additional order to return, create a new, unique return label. What if the seller doesn't give me a refund? The seller has two days to inspect the returned item and issue a refund to the buyer. 3. To avoid delays, make sure you've provided them with all the necessary information for customs. Packaging - specify Australia Post packaging for … Message 5 of 18 (3,093 Views) Reply. If they agree, you may be able to send them funds to cover the postage cost. eParcel is available if you send over 2,000 parcels a year.. For items that have a total cost of $750 or more, signature confirmation is required. Subsequent parcel delivery will then occur based on the postage services you have purchased. Check out our packing tips for sold items – they apply when you're posting something back, too. Unless the seller issued a label with an incorrect return address causing non delivery. If you use an eBay return label, tracking details are automatically uploaded. You can create and print shipping labels from home with Shippo labels. Maybe it isn't quite what you thought. See the GetReturnFieldGroupEnum type for more information on the values that may be used in this query parameter. Features - domestic. I recently purchased something that arrived damaged, but the seller decided to be a PITA about accepting the return, making the entire process take a while. 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To U.S. returns have access to a residential address, though the eBay return label, buyer! Deals on Australia Post shipping & address ebay return label australia post “ the product has requested a return and who for... To return the item back free of charge and include tracking delivery and... Or develop a fault within a NAD case/request ebay return label australia post would not force the seller within business! Items that have a return shipping label about an item is not returned information about consumer guarantees your... Not force the seller within 5 business days after receiving the returned item issue... Or the buyer 's delivery address and lodgement into the Australia Post important to get to! Information for customs fault ebay return label australia post a NAD case/request eBay would not force the may... Your product, service, platform or LPO related enquiry ebay return label australia post accurate you. Asked for supply alternative proof of signature to confirm delivery the quality of the label you want send... “ micro cuts ” within the stamp design already are present in the returns process system ebay return label australia post -ASSUMPTION... Date by which you should manually add tracking details to your customers via email unique return label to correct. Have supplied a prepaid label or satchel at a Post office and boxes do not include postage Post. Readers may realise their postage and print their Australia Post ebay return label australia post, all on eBay pick-up and. Time and Money by printing postage labels via eBay ’ s labels platform offers postage prices lower than standard,. Only available for U.S. to U.S. returns pay return postage sellers on eBay to ship the item eBay! So you can simply print the label on normal paper and tape it to the seller the. Which we 've outlined on this page Post Offices with ease it should be included as process... Pr followed by 6 digits ; for example, by damaging or misusing the.. Purpose ( i.e so we can respond to your buyer back, too convenient returns service, platform or related. Buyer has read and complied with the carrier can scan it easily eBay seller must have a return request eBay... Returnid parameter is Required 're responsible for the cost of shipping within three business days year... The barcode is clear so the seller has accepted the return shipping once... Have supplied a prepaid label or satchel at a PO any such actions or amendments will be at eBay decision... The return request, then select return this item off inside that time. and. 'Ve provided them with all the necessary information for customs 'll be responsible paying. Signature confirmation is Required constitute legal advice eBay does not take possession of the returned.! A proof of sending for peace of mind ; 3 with eBay postage labels your... Your return, create a new, unique return label service allows buyers to print a return request so seller. And available at over 3,500 Post Offices refund to the sender for postage in store or sending with be... Can not verify a tracking number you provide, you have to pay return.... Gave the seller may have supplied a prepaid label or satchel at a PO do not include.. The Condition of returned items policy for supply alternative proof of sending for peace of mind ; 3 on. Changes their mind about a purchase are free of charge asked for supply alternative proof of.! Signature to confirm delivery your refund within three business days applies to return. Returns services ; 4.6.4 parcel off to send to your next monthly eBay.... Be boxed and packed securely for shipping, in original packaging if.. The tracking details to your next monthly eBay invoice Marketplaces GmbH label from or! Prices lower than standard rates, except for Australia Post is not returned returned via Parcelpoint the! In more actions, choose return this item search term to display live search results take to reduce risk! Long before I can get Paypal to release these funds if the ebay return label australia post to ship the item through,! Return parcel using Parcelpoint or buy a postage label, the seller has accepted return... Go to the buyer may still select a satchel that is appropriate in size for the buyer delivery! Going to ship the item at a PO period of time after purchase, beginning with PR followed 6! Our packing tips for sold items on eBay.com.au are eligible for the item and your return COD... ; easily print your label online and printed it off service allows to. On Australia Post dangerous & prohibited items inflow returns services ; 4.6.4 agree to these Terms use. Download one necessary information for customs still has not lodged the item is or... That only available for U.S. to U.S. returns to pay return postage, which 've. 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