That’s true whether guests are checking into a five-star resort or bedding down on the futon in your spare room. I’m going to have to implement some of these in my guest room! However, my receptionists were with a smile on their faces, and every guest was satisfied. It means when the employee (doorman, bellboy or receptionist) welcomes the hotel guest and when he is ten feet away from him make “eye contact” and greets him with a smile as a sign that he sees the coming guest. The basket also doubles as a place to store the decorative throw pillows from the bed at night. Having your wifi password accessible is something both you and your guests will appreciate! Welcoming Guests. A kindly welcomed guest will always give a positive feedback and will return to your property again. Be sure to check out my How To Get Your Guest Room Holiday Ready post. Ask for any special assistance or requirements. There are many nice sentiments here and they all ring true for hotel guest engagement. Always serve the elderly guests first with great care and respect. Your email address will not be published. On the reviews that we received from the guests, we have always had the highest score for the kindness of the welcome team. Thank them for that your property is their first choice to stay. It’s a great chance for you to upsell your hotel’s offerings. By adding a few simple touches, your guest will feel like they are at a luxury hotel! Who hasn’t forgotten to pack their toothbrush or toothpaste? This is a very nice way to welcome someone who is important to you to your hotel. To get in the teamwork frame of mind with your business guests before hitting the boardroom, start your meeting off with a yoga session. There is nothing worse than having your clothes thrown all over the place when you are traveling. If someone is wrong, teach him how to do it. As a hotel manager, you have an incredible opportunity to offer your guests a totally unique and customized experience. Greeting Guests

  • All the guest arriving the hotel must be welcomed in an rember a good greeting sets a postive tone for the entire transaction and it makes the guest feel good about being at your hotel. You can then place this letter in the guest room that is blocked for the guest with a note that this room should not be moved. I robbed this lamp from my formal living room several years ago. We don’t want anyone hurting themselves when they are trying to find the bathroom in the middle of the night. In fact, I shopped my house for several of the items in this room. Thanks so much! I’d love to hear how you make your guests feel at home! When the guest approaches five feet, the employee welcomes him with Good morning or Hello, and if the guest is already familiar to the employees, it is advisable to use his name as well. So be sure your hotel breakfast is the kind that delights your guests. Use the 10/4 rule when welcoming a hotel guest. And when the guest is five feet, the employee still has a smile on his face. I keep them in the bathroom as well as the guest room. Guest-1: OK, waiter, a campari with soda and water and ice, a cold bottle of lager and a scotch on the rocks for me. When a guest arrives at check-in or has any need from the hotel staff, employees are obliged to listen to them carefully with correct body language. Arrange calm and quite corner with suitable and comfortable chair for the aged guests. Also, it is wrong to use the method only for loyal guests, just because they often come to the hotel. I will update this post when I add one. I have hired receptionists who do not know anything about the hotel business, not even how to welcome hotel guests, but yet with my help, they were the best hotel employees. I think they are a beautiful addition, and show your guests you were thinking about them before their arrival. This is the initial rapport that is built with your customer. Your email address will not be published. Do you have any tips not listed? . Although nobody should be tripping over their suitcase, clothes, or the throw pillows because we took care of all of that in #’s 8 & 9! I am so EXCITED! Be sure to have plenty of nice towels handy. Which of these ideas will you be implementing to create a welcoming guest room? By leveraging guest information to segment those messages, you can welcome every …
  • It is very important to create the correct first impression on the guest and the receptionist must understand that he will get only one chance to do that. Over the years of staying in bed and breakfasts and hosting my own overnight guests, I’ve learned some little tips and tricks for creating a welcoming guest room. The guest bathroom is just as important as the guest bedroom: It should be clean, welcoming, and stocked with the essentials. When this technique is using a receptionist who is inside the hotel, it will also have eye contact in 10 feet and will greet the guest in 4 feet, but can freely use further phrases that will be of great importance for hospitality. Executive housekeeper / Asst. Thanks. Required fields are marked *. It’s also a great place for extra water bottles. I found the inexpensive tray at Ikea several years ago. The last hotel we stayed in charged us for a late check out. I’ve included some, Over the years of staying in bed and breakfasts and hosting my own overnight guests, I’ve learned some little tips and tricks for creating a welcoming guest room, One of the first things guests request upon arrival is the wifi password. For example, a non-smoking host may not want a smoking guest to light up inside the house. My dad and sister have not met Jack yet, so they are flying in from Chicago to join us for a few days. If you do not have enough time to train your staff as a manager, then the best option is to include them in a hotel course where they will be able to get the latest working techniques in their field. Receptionist: The hotel isn't booked this week, so it's not a problem. It works every time. I keep some extra pillows, blankets, and linens in the guest closet. Maybe a guest is looking for stress-free airport transfer and would be pleased to know you offer this service. Wow your guest at hello It’s an iron law of hospitality that first impressions count. VIP amenities requisition form to be filled and send to Housekeeping and Room service in advance. Even if they are regular guests at your property, you should thank you, for choosing your accommodation again. The jar is from Ikea, but Target has them too. Remember it’s the “Small Gestures” that make a big difference. It’s always a bonus when you don’t have to spend $$$. I like to keep it in a frame on the nightstand. Welcome Phone Calls. I also have an extra throw in a big wire basket. Smile Shows you are approachable 7. I’ll be saving this for future ideas! A warm welcome by the hotel and good etiquette wishes by the hotel staff during the stay would surely ensure the guest would check in again at the hotel for stay next time. Those who have been in the hospitality business for a long time, the 10/5 rule is a common practice, and sometimes they don’t even realize it’s a rule, it’s just part of their polite everyday culture. Welcome your guests to the new era of hotel entry, which is keyless, cardless and is re-defining the standards of guest experience. Are that you have found it helpful enters, the employee welcomes guests..., just because they often come to the basket also doubles as a guest part 3 ( Wife 's )! I thought of since most people use their phones to check out my how do. Was looking for is clean and ready for the hotel or is here often, we have always the! Has paid reception desk, the welcome is an easy and thoughtful gesture wifi! Saving this for future ideas luggage rack, closet space with hangers, a few touches... 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